Delivery, Returns & Guarantee
We offer free Express delivery on all UK orders. For Europe, North America, Asia and the Rest of the World we offer Express delivery at subsidised rates. Order before 2pm and we will despatch the same day.
As soon as we despatch your order you will be sent a tracking number allowing you to check delivery progress. We use the most efficient courier based on your order and shipping destination.
Delivery Rates and Times
UK - Free Next Day delivery on all orders over £70. Order before 2pm. Orders under £70 are charged at £5.
EU - Express delivery cost £10 on all orders. Delivery time 1 - 2 days.
USA & Canada - Express delivery cost £15 on all orders. Delivery time 1 - 3 days.
Rest of World - Express delivery cost £20 on all orders. Delivery time 2 - 5 days.
VAT, DELIVERY AND IMPORT FEES
We are not currently VAT registered therefore our prices are exclusive of VAT. As such, the base product price is the same for all orders, irrespective of the destination country.
The final value of your order may change due to shipping fees which will be clearly stated at checkout.
Your order may incur customs and import charges applied by your local customs. These charges vary dependent on the country. If you are unsure please contact your local customs office for more information.
If your product doesn’t meet your expectations we offer an exchange or refund [excluding any shipping costs] on all orders returned to us within 28 days of receipt. Returns after this date may be accepted at our discretion.
To make a return please email firstname.lastname@example.org with a brief description of the issue and your country of residence and we will send you a returns form.
All items that are returned or exchanged must be unused and in their original condition, including any packaging and hang tags. If any item is damaged, soiled or altered this may not be accepted and could be returned to you. Please package your return carefully to avoid any damage in transit.
We recommend using an insured, trackable courier or postal service with signature on delivery. We cannot take responsibility for any returns lost or damaged in transit.
We are usually able to process returns within 48 hours of receipt. Refunds can take up to 10 days to credit your account, dependent on the card issuer.
Returns from outside the EU should have a securely attached customs declaration stating ‘UK Returned Goods’.
Our bags are built for outdoor use using premium materials and robust construction techniques. All our designs have been thoroughly wear-tested, the first backpacks continually for three years.
We confidently stand behind our guarantee that our bags will not let you down during normal use.
If you have any issues whatsoever then please contact us and we can discuss repair, replacement or refund options.
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